These FAQs are here to help you find the information you need, when you need it, but you can always contact AskBU if you’d like to talk to someone in person, by phone or email, or if you have feedback about the FAQs.
"IT Queries" 35 FAQs
- How do I change my phone number or email address for Multi-Factor Authentication (MFA)?
- UCAS embargo: 31 July - 17 August 2023
- I've been locked out of my BU accounts
- What is Pulse (Brightspace)?
- I’ve recently changed my option choices and these units are missing from my timetable.
- Online Zoom meetings don’t align to my timetable
- What is Multi-Factor Authorisation (MFA)?
- Where can I find some help with Brightspace?
- Can I sync my BU timetable to my personal calendar?
- How can I set up my BU email account on my smartphone?
- Where can I get more Brightspace help and guidance?
- How do I access my emails?
- How do I access lecture notes and materials?
- I’m a new student – where do I find my preparation activities?
- When can I access my units of study?
- Why is there a link to the National Student Survey on Brightspace (VLE)?
- How do I get my BU emails to forward to my personal email address?
- Can I book a room to study and/or a computer on campus?
- Staff FAQs for IT Services
- Self-service IT portal
- Can I access Brightspace (VLE) and my BU email account after I have graduated?
- Where can I print my work?
- How can I get my dissertation bound?
- Where can I find the unit guides for my course?
- How do I submit my assignment online?
- How do I access Brightspace (VLE)?
- How do I install Microsoft Office 365?
- Can I borrow AV equipment?
- I have printed a document but it has not released. What can I do?
- Can I add university printers to my PC/Laptop?
- How do I add credit to my print account?
- How can I print, copy and scan work?
- How do I get support for my personal IT equipment?
- Where can I get IT support?
- I am unable to login to Brightspace - Virtual Learning Environment (VLE)