These FAQs are here to help you find the information you need, when you need it, but you can always contact AskBU if you’d like to talk to someone in person, by phone or email, or if you have feedback about the FAQs.
We have introduced Multi-Factor Authentication (MFA) to a number of BU systems, including Office 365, Zoom, and Brightspace, as an additional security measure to help protect your BU account.
You will need to have completed your online registration and enrolment and registered for MFA in order to access these systems.
Once you have registered and enrolled, you will be able to register for MFA by going to office.com and registering with your BU student email address.
You can read our frequently asked questions about registering for MFA and how to reduce the number of prompts you receive. If you have any issues, or can't find the answer to your question, please contact the IT Service Desk.
Please note: If you no longer have access to the phone you registered with for MFA, please contact the IT Service Desk who will be able to advise.