These FAQs are here to help you find the information you need, when you need it, but you can always contact AskBU if you’d like to talk to someone in person, by phone or email, or if you have feedback about the FAQs.
Can I take my complaint or appeal directly to the Office of the Independent Adjudicator (OIA)?
No, you must ensure that all internal University processes have been undertaken first. The details and the timescales will be included in your Completion of Procedures Letter.
The complaints and appeals procedures can be found on the Important Information page, in the Complaints and Appeals sections.
If you require any additional support, SUBU Advice will also be able to advise on the process.