These FAQs are here to help you find the information you need, when you need it, but you can always contact AskBU if you’d like to talk to someone in person, by phone or email, or if you have feedback about the FAQs.
UNILET or Student Village: keys should be placed in an envelope with your name on it and left either at Poole House reception or the main Residential Services office in Melbury House.
If you need a tag for your keys please pick one up from the Residential Services office before leaving.
All other Accommodation: you will need to hand your keys in to a member of the halls team. This would normally be done at the main reception. However, if you are planning on departing out of office hours then you should first check with your halls team about where to leave your keys.
Important - please ensure that you have left your room as you found it. You could be charged for any additional cleaning required, or damage that is noted after you leave.