These FAQs are here to help you find the information you need, when you need it, but you can always contact AskBU if you’d like to talk to someone in person, by phone or email, or if you have feedback about the FAQs.
Halls of Residence - Contact your halls of residence team who can supply you with a replacement (a fee will apply - this differs based on which hall you are in).
Student Village - If you're locked out then you can go to The Base in Poole House to borrow a key, for a short period, but if you have lost it, then you will need to order a replacement for a fee from the Student Village Team. Out of hours, you should speak to security at Poole House reception or call 01202 965001.
UNILET - If you're locked out you can go the The Base in Poole House to borrow a room key only. You will need to make sure a housemate can let you into the property. If you have lost the key, you will need to contact our Residential Services Team to arrange getting a new one for a fee. Out of hours, you should speak to security at Poole House reception or call 01202 965001.
BU Letting Service - Contact your landlord direct. You should have been provided with these details prior to or on your arrival. Contact Residential Services for more information.