These FAQs are here to help you find the information you need, when you need it, but you can always contact AskBU if you’d like to talk to someone in person, by phone or email, or if you have feedback about the FAQs.
Halls of Residence - Contact your halls of residence team who can supply you with a replacement (a fee will apply - this differs based on which hall you are in).
Student Village - If you're locked out then you can go to The Base in Poole House to borrow a key, for a short period, but if you have lost it, then you will then need to make a copy.
UNILET - Call 01202 961671 (office hours) / 01202 524111 (out of hours) or email firstname.lastname@example.org.
BU Letting Service - Contact your landlord direct. You should have been provided with these details prior to or on your arrival. Contact Residential Services for more information.