These FAQs are here to help you find the information you need, when you need it, but you can always contact AskBU if you’d like to talk to someone in person, by phone or email, or if you have feedback about the FAQs.
You can find full information on the ID cards web page.
- If you have lost your student ID card there is a replacement fee of £10
- If your card has been stolen or damaged, or your enrolment dates have changed, then we can provide a free replacement
Important: If you think you have lost your student ID card, please contact AskBU to check with them in case it has been handed in.
You will need to complete the replacement ID card application form on the ID cards web page.
Please note: We can only send your replacement ID card to the contact details on your student record. If you would like us to send information to a different address or email, please ensure you update your student record. If your previous card gave you access to car and/or bicycle parking, any BU building etc., you will need to update your new card by presenting to an ID card scanner (located at entrances to all buildings and behind the reception in Poole House this information on your new card).