These FAQs are here to help you find the information you need, when you need it, but you can always contact AskBU if you’d like to talk to someone in person, by phone or email, or if you have feedback about the FAQs.
Whilst the COVID-19 situation continues and staff must work from home, we are currently unable to provide any form of award certificate (new or replacement) or hard copy official transcripts.
During this time however we can provide digital confirmation of award letters (in lieu of certificates) and e-transcripts in PDF format.
If you require either of the above options please email the relevant address below with the following details:
- Your name at the time of study
- Your date of birth
- Course studied
- Your period of study and/or your year of award
- Student ID (if known)
For a confirmation of award letter, send your request to
For an e-transcript, send your request to
If you have any questions, please contact us using these email addresses.