These FAQs are here to help you find the information you need, when you need it, but you can always contact AskBU if you’d like to talk to someone in person, by phone or email, or if you have feedback about the FAQs.
If your local council will not accept the Council Tax Exemption certificate found under My Documents on MyHub, we can send you a cover letter to accompany your certificate which you can pass on to your council. This cover letter explains Bournemouth University's procedure for issuing Council Tax Exemption certificates and the eligibility requirements.
If you require this cover letter, please email AskBU with your full name, student reference number and the name of your local council. We will then be able to email the cover letter to you.