These FAQs are here to help you find the information you need, when you need it, but you can always contact AskBU if you’d like to talk to someone in person, by phone or email, or if you have feedback about the FAQs.
Lost property
If you have lost any property or valuables on Talbot Campus, please follow these steps:
-Go to Poole House Reception; this is where most lost property will be delivered to by university staff if it is found
-Check with the AskBU team at The Hub, Poole House (Talbot Campus). Occasionally if there is a student ID card within a purse/wallet that's been handed in, AskBU will contact the student either by a phone call or an email letting them know that they could collect those (the ID card and other properties) at Poole House Reception. If the student is not answering or responding by the end of the day the ID card will be kept at the Reception. Note that AskBU do not keep any lost properties.
-Ask at the Library. If you lost it in there, it will likely be handed in to the staff on the Help Desk on the ground floor
If you have lost property or valuables on Lansdowne Campus, please follow these steps:
-If you are in Bournemouth Gateway Building , please visit the Reception or Help Zone, as property is handed in at this desk and held for collection. In case of student ID cards handed in, they will be kept by AskBU and AskBU will contact the student either by a phone call or an email for collection.
-Go to the reception of the building that you were in when your property was lost, as all lost property should go to the reception of the building in which it is found and is kept there for three days. After this period of time, property is then taken to the SUBU Reception on the Talbot Campus
If you cannot find your property on campus, you can report your property lost or stolen through ReportMyLoss.com. This website is for any lost/stolen property lost in the UK/EU. You can also use it to report your student card as stolen and create a crime reference number in order to get a free replacement from AskBU.
If you have lost property at The Old Fire Station you can report what has been lost at The Old Fire Station by using the Report Lost Property Online web form. A member of staff from the Old Fire Station will then respond to the enquiry.