These FAQs are here to help you find the information you need, when you need it, but you can always contact AskBU if you’d like to talk to someone in person, by phone or email, or if you have feedback about the FAQs.
The University defines a complaint as an expression of dissatisfaction which merits a response.
A complaint should be made initially by informal discussion with an appropriate member of staff in the Faculty / Partner / Professional Service to which it refers. If a complaint cannot be resolved by an informal discussion, it should be put in writing to the Faculty Education Service Manager, Partner HE Manager or Head of Professional Service to which the complaint relates; this is called the formal stage. In either case AskBU will provide you with the relevant contact details.