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Following formal stage consideration by the Faculty / Partner / Professional Service to which it refers, your Complaint/Appeal Response Letter will outline who you should contact in the next instance and the timescales permitted.
Following the formal stage, your complaint/appeal will then be considered by Academic Quality (academic appeals and academic complaints) or Student Services (non-academic complaints). This is called the review stage. If you are not happy with the response from the review stage, you are entitled to contact the Office of the Independent Adjudicator (OIA). The details and the timescales will be included in your Completion of Procedures Letter.